Mercedes-Benz Road Care Assistance Please call

1-800-807-700

Road Care is designed to provide you with assistance in case of a breakdown in Australia, 24 hours a day, 365 days a year. ...

Road Care Solutions

Flat battery

Flat batteries can occur for a variety of reasons. In this circumstance

Road Assistance will send help to start your vehicle or,

if required, arrange a replacement battery.

Out of fuel

Should you run out of fuel, call Road Care Assistance will

attend. The first 5 litres of fuel will be supplied to you at no cost.

Flat tyre

If you have a flat tyre, Road Care will send assistance to change the tyre for you, using your vehicle’s serviceable spare tyre.

Lost or locked-in keys

If you lose your keys or lock them in your vehicle,

Road Care Assistance will either retrieve or gain access to your vehicle.

(Any costs for this service / parts and taxes will be charged to you).

What to do when you need assistance?

Please be sure to have the following information available for the customer service assistant when you call:

1. Your name, Ph. number & Company name..........(CITY MOTOR TRANSPORT P/L)

and breakdown location (also the nearest intersecting

street, if possible).

2. Your rental vehicle registration number…………………………….

3. A description of the problem and your opinion as to whether

you consider towing of your vehicle is necessary.

4. If possible, a telephone number on which you can be contacted.

From these details your Road Care customer service

assistant will be able to arrange the necessary assistance.

Remain with your vehicle. Once assistance has been called, it is vital that your vehicle is attended.

City Car Direct

For Any Assistance in Australia Please Call

Daily Rental Manager

1-300-654-093

09.00am - 17.00 pm